About us

Global Capability Centers (GCC) Costa Rica

Enabling TransUnion with robust scale and scope while improving efficiencies and effectiveness, strengthening operational resilience, and augmenting our existing service offerings.

About GCC Costa Rica

Our hybrid GCC in Costa Rica leverages local talent to deliver TransUnion’s core capabilities and support global operations with scale and speed

We’re creating opportunities across a full stack of competencies with contact center, business process management, shared services, finance, technology support and transformation, and data analytics roles. This enables TransUnion to expand our time zone and language coverage —ultimately enabling thriving economies around the world.


Our history

While TransUnion has been in business for over 50 years, our first GCC was establish in 2017. Our current GCC network plays a critical role in helping our parent company make trust possible in the modern economy. Take a look at how it’s expanded over the years.


TransUnion launches operations in the US


TransUnion purchases bureau business in South Africa


TransUnion launches GCC pilot in India


The GCC Africa opens, hiring 350 people in year one


Our GCC network covers Costa Rica, India and South Africa, with close to 1000 people in Africa

What our GCC leaders have to say


"Our GCCs bring skilled workforces, sophisticated infrastructures, and strong technology and digital capabilities that benefit TransUnion's broader business, our clients and the consumers we serve every day."

Eric Hess, Executive Vice President, Global Operations


“Our GCCs’ robust operational maturity highlight the skills and expertise offered by local associates. These centers focus on digital transformation and innovation —  while enabling greater efficiencies and creating seamless experiences for consumers and customers worldwide. "

Debasis Panda, Senior Vice President, Global Operations


“Our GCC in Costa Rica recognizes the importance of offering flexibility to employees. We understand talent isn’t limited to a particular geographical location and frequently hire individuals from outside the Greater Metropolitan Area (GAM)."

Bryan Castillo, Head of the GCC Costa Rica

Working at our GCC in Africa

We’re a game-changing industry leader with purpose-driven global impact — and our people are the key to our success.

We encourage all associates to bringing their full, authentic selves to work every day, and we wholly promote a healthy work-life balance. We know that’s how being a workforce for good begins.


Awards and industry recognitions

  1. 2022 Finalist (Standard Bank): Top Gender Empowered Company Award
  2. 2023 Certification (TEI): Top Employer
  3. 2023 Finalist (Gender Mainstreaming Awards): Mainstreaming Gender and Disability Award
  4. 2023 Finalist (Gender Mainstreaming Awards): Women Empowerment in the Workplace Award
  5. 2023 Finalist (Standard Bank): Top Women Business in Diversity, Equity and Inclusion Award 
  6. 2023 Winner (BPESA GBS Alchemy Awards): Top GBS Work from Home/Hybrid Solution Award
  7. 2023 Certificate of Excellence (BPESA GBS Alchemy Awards): Top GBS Captive Operator Award
  8. 2023 Finalist (BPESA GBS Alchemy Awards): Top GBS Non-Technical Innovation Award
  9. 2024 Certification (TEI): Top Employer 

Hear from our associates

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Your physical well-being is genuinely important to us, so we consistently strive to offer top-notch healthcare choices, including private health insurance — PanAmerican Life Insurance.


We know planning for the road ahead is important, and we want to be able to support your plans and goals. We’ve thoughtfully designed benefits to include free access to LinkedIn Learning and a tuition reimbursement program.


You are our core consideration when it comes to support, comfort, stability and fulfillment. We offer a well-rounded variety of additional benefits, including a performance-based bonus, referral bonus program, internet reimbursement, and a remote work environment.


At TransUnion, we take your holistic health very seriously as it’s vital to you being able to function and be happy at work and home. Our benefits — such as physiotherapy, global wellness days (one per semester) and our seniority week initiative — reflect our commitment to your mind and spirit.

TransUnion is an equal opportunity employer (EOE)

We’re committed nurturing a workplace where diversity is not only present, it’s embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. 

Become a force for good.


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